Refund and Returns Policy
Fermented food is alive, and freshness matters. Here’s exactly how returns, refunds, and cancellations work at TempeWala — simple and fair, both ways.
Perishable and food items
Because our tempeh, kripik, pickles, and other fermented products are fresh food, we cannot accept returns of opened or consumed products for hygiene and safety reasons. If something arrives damaged, spoiled, spilled, or not as described, we will replace it or refund it in full — no questions asked.
What qualifies for a replacement or refund
- The product arrived damaged, leaking, or spoiled in transit
- You received the wrong item or a missing item from your order
- The product was delivered after its use-by date
- A quality issue you notice within 24 hours of delivery (for fresh/cold-chain items) or 7 days (for dehydrated items like Kripik Chips and Tempeh Bites)
How to raise a claim
Email us at official@tempewala.com or message us on WhatsApp with your order number and a photo of the issue, within the window above. We aim to respond within 24 hours and resolve most claims within 3-5 business days.
Refund method
Approved refunds are issued to your original payment method via Razorpay, typically within 5-7 business days. For orders paid with Tempeh Tokens, tokens used are credited back to your Tribe account.
Order cancellations
Orders can be cancelled free of charge before they’re dispatched. Since we dispatch same-day for orders placed before our 3 PM IST cutoff, please reach out as soon as possible if you need to cancel — once an order has shipped (especially cold-chain fresh tempeh), it cannot be cancelled or recalled.
Non-returnable items
Gift cards, subscription tokens, and any product explicitly marked non-returnable at checkout are not eligible for refund once dispatched.
Questions
Reach us anytime at official@tempewala.com or via WhatsApp — we’re a small team and we read every message ourselves.
