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Tempewala · Help Centre

Questions?
We've Got Answers.

Ordering, shipping, returns, the Tribe — the honest answers, no corporate hedging.

Shipping & Delivery

How much does shipping cost? +
Two different rates, because dry snacks and fresh tempeh ship completely differently. Dry products (Kripik, Tempeh Bites, Sambal) cost ₹50 per 0.5 kg and are free above ₹1,500. Fresh Tempeh is made and delivered in Bangalore only, the same day via Porter — it does not ship by courier, and the delivery charge for your pincode shows at checkout.
Why can't fresh tempeh ship outside Bangalore? +
Fresh Tempeh is alive and perishable, so we make it in Bangalore and deliver it only within Bangalore, the same day via Porter. We do not send it by courier or cold chain to other cities. If you're outside Bangalore, our dehydrated Tempeh Bites carry the same protein density with zero cold-chain requirement.
Do you deliver everywhere in India? +
Dry products (Kripik, Tempeh Bites, Sambal) ship pan-India. Fresh Tempeh is made and delivered in Bangalore only (pincodes 560001–560110), the same day via Porter — it does not ship to any other city or state.
When will my order be dispatched? +
Fresh Tempeh (Bangalore only): orders placed before 3 PM IST go out the same day; after 3 PM, the next business day. Dry products (Kripik, Tempeh Bites, Sambal) are usually dispatched within 2 working days and then take 3–5 days to arrive; remote areas can take longer.
Can I pick up my order in person instead? +
Yes — pickup is free and available for all products, including Fresh Tempeh, from Nova Regency, Ejipura, Bengaluru. Contact us to arrange a time before you come.

Orders, Returns & Payments

What payment methods do you accept? +
UPI, credit/debit cards, net banking, and Cash on Delivery — all processed securely through Razorpay.
What's your returns and refund policy? +
Not happy with an order? We fix it. Full details, timelines, and how refunds are processed are on our Refund & Returns Policy page.
Do you offer bulk or wholesale pricing? +
Yes — restaurants, cloud kitchens, gyms, and health stores across Bangalore already run on our fermented range on a weekly supply basis, with custom volumes and white-label options available. Talk to us about wholesale.

Tempeh Tribe & Account

What is the Tempeh Tribe? +
Not a loyalty programme — a community. Sign up free and get 1,000 Tempeh Tokens instantly, plus 25–40% cashback on every order depending on your tier (Sprout → Fermenter → Culture → Tribe Elder). Leave a verified review for +500 tokens, refer a friend for +1,000. Redeem tokens at checkout for up to 50% off.
How do I track my order? +
Log into My Account → Order History for live status, or use the tracking link sent in your dispatch confirmation email.

Our Products

Is everything you make actually vegan? +
Every single product, no exceptions — 100% vegan, non-negotiable. No dairy, no eggs, no meat, no honey, in any recipe or ingredient, ever.

Product-specific questions (fermentation process, shelf life, how to cook or store) live on each category page:

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Fresh tempeh in Bengaluru only · Bites, Kripik & Sambal across India
Bengaluru (fresh tempeh)  ·  Mumbai  ·  Delhi NCR  ·  Hyderabad  ·  Chennai  ·  Pune  ·  Kolkata  ·  Ahmedabad  ·  Goa  ·  Pondicherry  ·  Mysuru  ·  Chandigarh  ·  Kochi  ·  Indore  ·  Jaipur  ·  Rishikesh
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